Elevate Healthcare Communications with BackOffice Pro's Medical Call Center Services
At Back Office Pro, we provide transformative medical call center services to seamlessly address patient concerns, from long wait times to personalized attention. Our proficient team is equipped to handle a variety of medical queries, prioritizing accuracy and patient satisfaction.
BackOffice Pro, has been the leader in healthcare call center outsourcing for over 15 years. With us, you can focus on delivering exceptional healthcare services while we take care of providing a reliable and efficient call center experience to your patients. We place a high emphasis on privacy to ensure uninterrupted, secure medical call center services around the clock.
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Improve response time by50% -
Cut Operational Cost by40% -
8Global Delivery Centers -
24 /7Support -
100%HIPAA Compliance -
90%Customized Services
Communication Skills
The ability to convey information clearly and understand patient needs.
Medical Knowledge
In-depth understanding of medical terminologies, treatments, and healthcare procedures.
Soft Skills
Attention to detail, accurate interpretation, and conveyance of medical and billing information.
Multi-lingual Service
Proficient in multiple languages, enabled to communicate effectively with a diverse patient population.
Technological Proficiency
Adept at various healthcare software, telehealth platforms, and electronic health record systems.
Emergency Response
By assessing the medical condition, our team excels in providing swift help in emergencies.
Navigating Healthcare Contact Center Outsourcing: Our Service Expertise
Embark on a journey of seamless healthcare communication with our all-encompassing medical call center services. At BackOffice Pro, we deliver unparalleled patient care through our premium services.
Patient Appointment Scheduling
Healthcare call center representatives handle your appointment scheduling.
Medical Answering Services
Professional answering services, addressing patient queries promptly and competently.
Emergency Dispatch Services
Trained to handle emergency calls effectively, ensuring immediate action and support.
Telehealth Support Services
Our support services help you adapt and provide excellent remote care to your patients.
Medical Billing Inquiries
We handle billing inquiries, ensuring transparent communication with patients.
Prescription Reminders
Prescription reminder service ensures patients adhere to their medication schedules.
Post-Discharge Follow-ups
Post-discharge follow-ups to monitor patient recovery and address any health concerns.
24/7 Support
Our services are available round-the-clock to provide uninterrupted support and care for your patients.
Unlocking Success with Our Healthcare Call Center Representatives: The BackOffice Pro Advantage
Our medical call center services are backed by a proven track record of success. Hire our healthcare call center representatives for exceptional patient care, streamlined operations, and significant cost savings.
Global Network
Worldwide coverage and support for your healthcare operations through eight global delivery centers.
Swift Response
Promptly answering calls, reducing waiting time, and enhancing patients' experience with your healthcare services.
First-call Resolution
Addressing patients' queries or concerns efficiently, reducing the need for multiple calls.
Minimal Call Abandonment
Quick call handling results in a low call abandonment rate, ensuring patients' needs are met promptly.
Patient Satisfaction
Emphasize high-quality service, we aim to improve patient satisfaction scores in all our interactions consistently.
Timely Services
Strictly adhere to schedules, ensuring timely patient appointment setting, medical answering, and emergency dispatch services.